Committed to providing one-stop solutions for our customers
After-Sales Service
Principle
Customer satisfaction as the first principle
Quick response
Fast problem solving
After-sales service efficiency
Customer Feedback 30min Response
Solution 120min Issued
On-site support 6-12 hours
After-sales service commitment
One year warranty on electronic components, one to three years warranty on the body
Lifetime warranty
Except for man-made reasons
After-sales team strength
Number of service teams 10+ Changchun, Wuhan, Chongqing, Changsha, Guangzhou, etc.
Resident after-sales personnel and spare parts in key regions
Technical support
Free training
Technological Innovation
Patented locking technology
One locking guarantee: safety platform; two locking guarantee: reset spring, up to 10 times the load of the locking force of the double air-break insurance structure
Patented drip-free fluid connectors
Multi-energy: gas and liquid patented drip-free design, extremely high stability, breaking foreign monopolies
Cat3 safety rated electrical features
One generation ahead of its peers, the quick-change control safety system performance level d category3 is TÜV certified.
Autonomous high insertion and extraction life probes
High lifespan: max1 million times; multiple types: high and low voltage, strong and weak power, network, vision, servo signal...
Dear customer, Thank you very much for choosing Qiaotian products and services. After receiving the feedback of the problem, we will deal with it and contact you as soon as possible.
After-sales Enquiry and Complaint Hotline：400-1033-880
Independent manual mode on HMI touch screen is available for emergency use during communication failure or machine overhaul, retaining full magnetic force detection and safety alarm functions.
Independent manual mode on HMI touch screen is available for emergency use during communication failure or machine overhaul, retaining full magnetic force detection and safety alarm functions.
QSystematic technical training upon delivery
Professional SOP training covering system principles, standard operation procedures, HMI parameter interpretation, alarm troubleshooting and daily maintenance rules is provided for equipment engineers, process technicians and frontline operators.
Professional SOP training covering system principles, standard operation procedures, HMI parameter interpretation, alarm troubleshooting and daily maintenance rules is provided for equipment engineers, process technicians and frontline operators.
QConstruction site safety management specifications
Strictly follow customer workshop EHS regulations, complete job safety analysis before construction, implement lockout-tagout power-off management and deploy professional hoisting & protective tools to ensure zero safety incidents.
Strictly follow customer workshop EHS regulations, complete job safety analysis before construction, implement lockout-tagout power-off management and deploy professional hoisting & protective tools to ensure zero safety incidents.
QCore daily maintenance guidelines
Keep surfaces clean: remove iron scraps, oil stains and impurities on magnetic plates and mold back plates before each mold change; regularly check cable abrasion and sealing ring status of quick connectors.
Keep surfaces clean: remove iron scraps, oil stains and impurities on magnetic plates and mold back plates before each mold change; regularly check cable abrasion and sealing ring status of quick connectors.
QResidual magnetism influence after demagnetization
Advanced alternating attenuation demagnetization algorithm leaves extremely weak residual magnetism far lower than geomagnetic field intensity. It will not magnetize internal mold accessories nor affect mold release and service life.
Advanced alternating attenuation demagnetization algorithm leaves extremely weak residual magnetism far lower than geomagnetic field intensity. It will not magnetize internal mold accessories nor affect mold release and service life.
QResidual magnetism elimination method
No extra treatment is required under normal production conditions. Deep demagnetization program can be activated to completely eliminate residual magnetism for ultra-high-precision micro-component production.
No extra treatment is required under normal production conditions. Deep demagnetization program can be activated to completely eliminate residual magnetism for ultra-high-precision micro-component production.
QNecessity of regular back plate maintenance
Accumulated oil sludge and compacted iron scraps form non-magnetic isolation layers to enlarge air gaps and cause frequent system alarms. Regular cleaning is essential for stable long-term operation.
Accumulated oil sludge and compacted iron scraps form non-magnetic isolation layers to enlarge air gaps and cause frequent system alarms. Regular cleaning is essential for stable long-term operation.
QStandard alarm troubleshooting steps
-Check HMI for specific alarm codes
-Verify foreign matters and flatness problems for insufficient magnetic force alarms
-Re-fit molds and perform secondary magnetization after cleaning
-Contact after-sales team for professional diagnosis if faults persist after basic inspection
-Check HMI for specific alarm codes
-Verify foreign matters and flatness problems for insufficient magnetic force alarms
-Re-fit molds and perform secondary magnetization after cleaning
-Contact after-sales team for professional diagnosis if faults persist after basic inspection
